Our in-store services will be temporarily closed for three days commencing 05/05/2024 until Wednesday 08/05/24. Online business operations will continue as usual.

Read MoreFrom February 7-25th, our in-store sales and service will be temporarily paused. Online sales will continue to be processed during this period. However for any enquiries, please reach out to us via email. We thank you for your understanding while we take a short break, and look forward to serving you again as we prepare for the resumption of full service with our END OF SUMMER CLEARANCE SALE commencing on February 26th.

Returns & Refund Policy

Bladeworx Returns/Refund Policy

We will always do our best to accommodate and work with each individuals needs and requirements on any return/refund claim. Bladeworx reserves the right to replace, repair or exchange goods where appropriate.

However, we will issue refund if the goods:

  • Are defective/faulty/damaged upon arrival
  • Do not function how the customer was led to believe they would
  • Do not match the description the customer received at the time of purchase

A refund will not be issued if:

  • Proof of purchase is not provided 
  • Goods have been used
  • Ice Skates have been sharpened and/or heat molded
  • Customers know of any defects at time of purchase (eg; Display models etc)
  • Original packaging and accompanying accessories/tools are damaged or misplaced Jocks & Undergarments are not eligible for refund 

Wrong Size

If the purchased goods are the wrong size please contact us on 0395809320 or bladeworxptyltd@gmail.com to arrange a return/replacement. Please be aware that we will not offer an exchange if the item is used, damaged or if the packaging and accompanying accessories/tools are missing/damaged. 

Warranties

All products are covered by the standard manufacturers warranty. If we can ascertain that the product has a manufacturing fault and is not the result of improper or extreme use we will replace it free of charge (excluding postage). 

If the product has been damaged due to wear and tear, neglect or, by accident we are more than happy to provide a repair service at a reasonable price.

Please contact Bladeworx online store at 0395809320 or bladeworxptyltd@gmail.com to make a claim or to discuss any concerns you may have. 

Shipping, freight and postage are non-refundable.